Last updated: 1st January 2023
Effective Date: 1st January 2023
Business Name: AMB Marketing Limited T/A AMB360
Company Number: 14535282
Registered Address: 71-75 Shelton Street, London, UK, WC2H 9JQ
Jurisdiction: United Kingdom
Contact Email: hello@amb360.co.uk
Website: www.amb360.co.uk
1. Introduction
These Hosting Terms and Conditions (“Terms”) apply to the provision of managed WordPress hosting and reseller hosting services by AMB360 which is a trading name of AMB Marketing Limited (“we”, “our”, “the Agency”) to our clients (“the Client”, “you”). By purchasing or using our hosting services, the Client agrees to be bound by these Terms in full, in conjunction with any related agreements.
2. Scope of Services
The Agency provides reseller-based hosting services optimised for WordPress environments, including:
- WordPress site hosting and management
- Domain registration and DNS configuration
- Email account setup (where applicable)
- SSL certificate provisioning
- Daily or weekly site backups
- Plugin/theme/core updates
- Uptime monitoring and malware scans
- Server-level caching and performance tuning
- White-label hosting (if requested under a reseller agreement)
Hosting is provisioned through third-party providers under the Agency’s control panel (e.g., WHM/cPanel, Plesk, or a proprietary cloud platform).
3. Service Level Agreement (SLA)
We commit to delivering reliable and performant hosting, backed by the following Service Level Agreement:
3.1 Uptime Guarantee
We guarantee 99.9% network uptime per calendar month, excluding scheduled maintenance or client-side issues. If uptime falls below this threshold, the Client is entitled to pro-rated credit for the affected period, up to 100% of the monthly hosting fee for that month.
3.2 Support Response Times
- Critical issues (site down/server error): response within 1 hour, resolution within 4 hours.
- Major issues (broken layout, plugin conflict): response within 4 hours, resolution within 24 hours.
- Minor issues (non-urgent requests, content changes): response within 1 business day, resolution within 3 business days.
Support is available during business hours (9 AM – 6 PM GMT, Monday to Friday). Emergency support may be available outside these hours for an additional fee or under an extended SLA agreement.
3.3 Scheduled Maintenance
Scheduled updates or server maintenance will be communicated with at least 48 hours’ notice where possible. Emergency patches may be applied without prior notice in the case of urgent security threats.
4. Client Responsibilities
Clients must:
- Keep admin credentials confidential and secure;
- Avoid installing unverified or pirated plugins/themes;
- Notify the Agency promptly if issues arise;
- Maintain valid domain registration and DNS records (unless managed by the Agency);
- Abide by all applicable usage restrictions, including resource limits.
Clients are prohibited from:
- Hosting phishing, spam, malware, warez, or adult content;
- Running abusive scripts or high-load cron jobs without approval;
- Reassigning or reselling hosting accounts without a valid reseller agreement;
- Attempting to modify or interfere with core server configurations.
5. Reseller Terms (If Applicable)
If you are a reseller client, you are responsible for:
- Providing first-line support to your end-users;
- Ensuring compliance with these Terms by all sub-users;
- Managing resource allocation and fair use across sub-accounts;
- Handling billing, terms, and SLAs for your own clients independently.
You may request white-labelled services, including unbranded control panels, private name servers, and support documentation. Abuse of reseller privileges may result in suspension or termination.
6. Backups and Restoration
We provide automated backups for hosted WordPress sites (typically daily or weekly, depending on the hosting plan). Backups are stored offsite and retained for a defined period (e.g., 7–30 days). Restoration is available upon request. Clients are still advised to maintain independent backups for mission-critical data.
7. Plugin and Theme Management
Under our managed WordPress service:
- The Agency will apply safe updates to the WordPress core, approved plugins, and supported themes;
- Custom plugins, bespoke themes, or legacy codebases are excluded unless covered under a support agreement;
- Incompatible, deprecated, or insecure code may be flagged or removed in the interest of platform integrity.
8. Resource Limits and Fair Use
Each hosting plan has assigned resource limits (disk space, bandwidth, inode count, CPU, memory). Overages may result in throttling, upgrade recommendations, or additional charges. Excessive use of shared resources (e.g., email spam or abuse) may trigger suspension.
We reserve the right to apply fair use policies in the event that any individual site or reseller sub-account disproportionately affects server performance or stability.
9. Security and Monitoring
Our managed hosting environment includes:
- Firewall protection
- SSL encryption
- Daily malware scans
- Brute-force attack protection
- Security patching at the OS and PHP levels
However, Clients are responsible for strong password practices and avoiding poor-quality plugins/themes. We are not liable for breaches caused by weak configurations introduced by the Client or third-party developers.
10. Domain Names and SSL
Where domain names are registered or managed by the Agency, we act as your administrative and/or technical contact. You remain the legal owner of the domain. SSL certificates (free via Let’s Encrypt or paid) are provided as part of hosting where supported.
Failure to renew domains or SSL certificates in time may lead to service disruption, for which the Agency cannot be held liable.
11. Payment and Renewal
Hosting services are prepaid and renew automatically (monthly or annually). Invoices are due upon receipt. Services may be suspended or terminated if payment is more than 14 days overdue.
All fees exclude VAT unless stated otherwise. Pricing is reviewed annually and may be adjusted with 30 days’ notice.
12. Cancellation and Termination
Clients may cancel hosting services by providing 30 days’ written notice. On cancellation, the Client should request all relevant site data and backups. After termination, all content may be permanently deleted.
We may terminate hosting services:
- For non-payment;
- For serious or repeated policy violations;
- With 30 days’ written notice for any reason.
13. Limitation of Liability
We are not liable for:
- Downtime caused by force majeure or third-party providers;
- Lost profits, lost data, or reputational damage from outages or attacks;
- Damages beyond the total fees paid for the affected service in the past 12 months.
The Client agrees to indemnify the Agency from any claims related to hosted content, including copyright, privacy, and GDPR violations.
14. Data Protection and GDPR
Both parties agree to comply with the UK GDPR and Data Protection Act 2018. If we host or process personal data on your behalf, a separate Data Processing Agreement (DPA) must be signed. We do not access Client or end-user data unless required for support, security, or legal purposes.
15. Force Majeure
We shall not be liable for delays or failures caused by events outside our control, including natural disasters, war, utility outages, cyber-attacks, strikes, or pandemic-related disruptions.
16. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in good faith and, failing that, submitted to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
For support, billing, or emergency issues:
📧 Email: hello@amb360.co.uk
📞 Phone: 01908 040451
🌐 Website: www.amb360.co.uk